We sincerely apologise for the inconvenience caused by the delay in your recent order. Upon reviewing our records, we found that it was unfortunately overlooked during the holiday period. We’re glad to hear your items have now arrived, and we truly appreciate your patience and understanding.

As a gesture of goodwill, we’d like to offer you a personalised discount on your next purchase with us. Simply reach out via our online chat or customer service line when you’re ready to place your next order, and our team will be happy to assist.

To prevent this from happening again, we’re taking steps to expand our team and implement additional quality checks during peak periods.
Thank you for your continued support, and please don’t hesitate to contact us if you need any further assistance.