Shipping & Pick-up Policy

How long does it take to dispatch my order?

We aim to dispatch your order within 48 hours of receiving it.

Cut-off time: 2:00 p.m.(Mon. - Fri.)

Handle time:

  • Before 2:00 p.m.(Mon. - Fri.), the same day
  • After 2:00 p.m.(Mon. - Fri.), 1 business day

Transit time:

  • Self van delivery: the same day (for Melbourne metro city)
  • Australia Standard Shipping: 2-8 business days
  • Priority: 3 hours *fees may apply

However, if any of the items you ordered are out of stock, we will contact you via email or phone to let you know and update you on the expected delivery time. To ensure a smooth and timely delivery, please make sure you enter your contact details and shipping address correctly when placing your order.

What are the delivery fees?

We offer free delivery for orders over $499 within the Melbourne metro area, except for bulky items that are overweight or oversized (more than 20kg or 1.2 meters in length). These items may incur a delivery fee, which we will inform you of before shipping. Please note that these items require someone to be present at the delivery location to receive the goods and help the driver unload them safely.

For orders outside the Melbourne metro area, logistic transportation will be arranged at your expenses. We will provide you with a quote before shipping your order.

What if I’m not home when the courier arrives?

Don’t worry, the courier will leave your order in a secure location and email you a confirmation with a photo of where they left it. Should there be any instances where you need to reschedule the delivery, please contact us at 1300 522 820. Please note that rescheduling may incur additional fees.

Can I change the delivery address after placing my order?

You can change your shipping address within 24 hours of placing your order by contacting our customer service team. Please note that changing your shipping address may affect the delivery cost and time depending on the new address.

How can I track my order?

We apologize for any inconvenience, but we do not have a tracking system available at the moment. We are working hard to improve our service and provide you with a better shopping experience.

If you want to know the status and location of your order, please contact our customer hotline at 1300 522 820 or email us with your order number and we will get back to you as soon as possible. Thank you for your patience and understanding.

What are the delivery options?

We have different delivery options for you to choose from, depending on where you are and how soon you need your order.

  • Standard delivery: If your order is over $499 and within the Melbourne metro areas, you can enjoy free standard delivery. We will dispatch your order within 48 hours and deliver it to your doorstep.
  • Express delivery: If you need your order as soon as possible, you can opt for express delivery for an additional $50. We will deliver your order within 3 hours of receiving it, subject to availability.
  • Courier delivery: If your shipping address is outside of our delivery zones, we can arrange a courier service for you at your own cost. We will give you a quote before confirming your order.
  • Pickup: If you prefer to collect your order yourself, you can pick it up from our warehouse in Dandenong. Please let us know at least 2 hours in advance or right after placing your order online if you choose this option. We will have your order ready for you when you arrive.

What are the shipping zones?

Please refer to the following maps for our shipping zones. We currency only ships to these postcodes.

3000-3062, 3064-3098, 3101-3138, 3140-3210, 3802-3811, 3910-3920, 3926-3944, 3975-3978

kangaroo site supplies delivery zone

Welcome to contact us if any issue occurs