Cancellation & Return Policy

Can I cancel my order?

You can cancel your order within 24 hours of placing it by contacting our customer service team at 1300 522 820 or send us an email to

Please provide your order number and the reason for cancellation. We will process your cancellation request as soon as possible and issue you a full refund. However, if your order has already been shipped, you will need to follow our return policy to send it back to us.

Can I return an item if I change my mind?

We want you to be happy with your purchase. If you are not satisfied with your order, you can return it to us within 7 days of delivery for a refund or exchange. The item must be in its original condition, with all tags and packaging intact. You will need to pay for the return shipping cost or have us pick up from your address for an extra $30, unless the item is faulty or incorrect. Please contact our customer service team before returning any item, and we will provide you with the return instructions and address.

What is your warranty policy and how does it work?

We offer a one-year warranty for all our products from the date of purchase. This warranty covers any defects in materials or workmanship under normal use. However, it does not cover any damage caused by misuse, accidents, or wear and tear.

If you have any issues with your product, please contact us and we will assist you with the warranty claim process.

*Product Colour Disclaimer: We have made every effort to display the colours of our products as accurately as possible on our website. However, due to differences in monitor settings, lighting conditions, and personal perception, the actual colours of the products may vary slightly from the images. Please refer to the product description for more details on the colour and size of the product. If you have any questions or concerns about the product colour, please contact us before placing your order. We appreciate your understanding and cooperation.

How do I get a refund or exchange?

Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund or exchange. If your return is approved, we will process your refund or exchange within 14 days. Your refund will be credited to your original payment method, and your exchange will be shipped to you at extra cost. Please note that some items are not eligible for refunds or exchanges, such as personalized, customized, or clearance items. Please check the product description before placing your order.

What if the item is damaged or faulty?

We apologize for any inconvenience caused by receiving a damaged or faulty item. Please contact our customer service team within 7 days of delivery and provide us with your order number, a description of the problem, and some photos of the item. Please email the details to

We will assess your claim and offer you a suitable solution, such as a replacement, a repair, or a refund. We will also cover the return shipping cost for any damaged or faulty item.

Welcome to contact us if any issue occurs